Company

Montefiore is an esteemed Australian aged care organisation offering residential care, home care, and independent living for older people in North Shore and Eastern Suburbs of Sydney. Their newly constructed retirement living community in Randwick needed a comprehensive solution for community communication, facility management and bookings.

Gabbie Budai, General Manager, Client Experience

Challenge

Gabbie Budai, the General Manager for Client Experience, sought a single-platform solution that promoted easy communication among residents and staff, encouraged participation in village activities and events, and facilitated community connection. The platform needed to align with their brand and values and offer a unique experience for the residents of M by Montefiore.

“From the very beginning we wanted to make sure the residents had a simple and easy way to communicate with each other and with staff. We were looking for a platform that would encourage residents to get involved in activities and events happening in the village and a solution that would facilitate community connection. It was important for us to find a product that matched our brand and values, something that was uniquely M by Montefiore,” said Gabbie.

Solution

They found Pluss Communities during their search for seniors living app-based products . Pluss Communities provided them with a branded app, customized to meet the requirements of their residents, staff, and sales team. The app offered a unique experience for different types of users, allowing residents to access all information about the retirement living community through their phones or tablets.

“We knew we wanted the residents to have an app where they could access everything about the retirement living community on their phone or tablet. Pluss Communities were able to give us our own branded app which was important to us. We could pick and choose the features that met the needs of our residents, staff and sales team and we could design an app experience for each different type of user” said Gabbie.

Impact

The onboarding process was smooth, and the Montefiore team managed to onboard residents during the Sydney Covid-19 lockdowns without any issues. Within two weeks, M by Montefiore achieved an 80% uptake among residents. The residents expressed positive feedback about the ease of use of the M by Montefiore app, and the app has successfully fostered interactions and comments, helping the new community thrive.

“The residents are providing lots of positive feedback about the M by Montefiore app and how easy it is to use. I love seeing all of the interaction and comments coming through in the app and seeing this new community thrive.” Gabbie Budai, General Manager Client Experience