At Pluss Communities (Pluss) we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. This personal information is mostly that of Pluss clients’ customers as well as their staff.
We supply a software as a service customer experience platform, an App. Via the App, Pluss clients and their customers are connecting and engaging with each other and others in their ecosystem, including product and service providers, in managed on-line communities.
In the course of supplying our services the collection of personal information may be necessary or unavoidable. We are committed to protecting the privacy of all personal information that we collect and ensuring that personal information is handled correctly.
All personal information collected by us will be treated in accordance with the Australian Privacy Principles (‘APPs’) as contained in the Privacy Act 1988 (Cth) (‘Privacy Act’). The APPs detail how personal information may be collected, used, disclosed, stored, destroyed and how an individual may gain access to or make complaints about the personal information held about them.
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. Information where we have removed any reference to a person, so that the person cannot be reasonably identifiable from the information, is not personal information. The kinds of personal information that we collect, and hold may include:
We will collect information via our software which is used by the relevant Pluss Client. We will collect information at various points throughout a person’s engagement with a Pluss Client to be able to adequately support that person’s customer or staff experience.
We collect, hold, use and disclose personal information from Pluss clients’ customers and staff where it is reasonable necessary:
We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential. We will only disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose that could be reasonably expected. Where such a disclosure is necessary, we will require that the third party undertake to treat the personal information in accordance with the APPs.
Otherwise, we will only disclose a person’s personal information to third parties without the person’s consent if the disclosure is:
Where we wish to use or disclose a person’s personal information for other purposes, we will obtain the person’s consent.
We will take reasonable steps to keep any personal information which we hold and to keep this information accurate and up to date.
Personal information is held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that personal information is protected from misuse, interference, loss, unauthorized access, modification and disclosure. We use industry accepted and compliant technology and security so that we are satisfied that personal information is transmitted safely to us through the internet or other electronic means.
The steps we take to secure your personal information include the following:
We will retain personal information whilst it is required for the purpose for which it was collected, for our business functions, or for any other lawful purpose.
We use secure methods to destroy or to permanently de-identify personal information when it is no longer needed. For example, paper records are shredded or destroyed securely, and electronic records are deleted from all locations, to the best of our ability, or encrypted and/or placed beyond use.
While our website may contain links to other websites owned by third parties, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the privacy policies of these third parties and we are in no way responsible for the privacy practices of these third parties.
In some cases, we may also collect your personal information using cookies. When you access our website, we may send a ‘cookie’ (which is a small summary text file containing a unique ID number) to your computer.
This enables us or our third-party host or service provider to recognise your computer and greet you each time without bothering you with a request to register. It may also enable us to keep track of products, services or information that you view so that, if you consent, we can send you news about those products, services or information.
We may gather your IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user’s movement, and gather broad demographic information. This information does not identify you personally.
In some cases, we may use Google Analytics to measure traffic patterns to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our user’s habits so that we can improve our online presence, information and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. Our use of Google Analytics will not involve the collection of personal information.
You may wish to participate in the various blogs, forums, wikis and other social media platforms hosted by us. One of the aims of these social media platforms is to facilitate and allow you to share content. However, we cannot be held responsible if you share personal information on these platforms that is subsequently used, misused or otherwise appropriated by another user.
You have a right to request access to, and correction of, personal information held about you. We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held.
To request access to or correction of personal information; please send a written request to us. Our contact details can be found below.
Your written request should include:
In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons why. For example, a request to access personal information may be rejected if:
To assist us to keep our records up-to-date, please notify us of any changes to personal information.
If you believe we have not respected or protected your privacy in line with this policy, please contact us. We will treat your complaint confidentially. We will contact you after receiving your complaint to discuss your concerns and outline options as to how they may be resolved. We aim to make sure your complaint is resolved in a timely and appropriate manner.
Any complaints should be directed to us at our contact details below.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner.
The Commissioner’s contact details are:
Street Level 3, 175 Pitt Street
Sydney NSW 2000
Post GPO Box 5218
Sydney NSW 2001
Telephone 1300 363 992
Facsimile (02) 9284 9666
Email firstname.lastname@example.org (mailto:email@example.com)
Our contact details are:
Pluss Communities Pty Ltd
Address – Unit 1, 9-11 St Pauls Terrace, Spring Hill
Telephone – 0422 515 677
Website – www.plusscommunities.com
You can contact our Privacy Officer about your privacy concerns by writing to the Pluss Communities Privacy Officer at the above address