Privacy Policy

This following document sets forth the Privacy Policy for Pluss Communities Pty Ltd ACN 158 226 405 

At Pluss Communities (Pluss) we recognise the importance of your privacy and understand your concerns  about the security of the personal information you provide to us. This personal information is mostly that of  Pluss clients’ customers as well as their staff. 

We supply a software as a service customer experience platform, an App. Via the App, Pluss clients and their  customers are connecting and engaging with each other and others in their ecosystem, including product and  service providers, in managed on-line communities.  

In the course of supplying our services the collection of personal information may be necessary or  unavoidable. We are committed to protecting the privacy of all personal information that we collect and  ensuring that personal information is handled correctly. 

All personal information collected by us will be treated in accordance with the Australian Privacy Principles  (‘APPs’) as contained in the Privacy Act 1988 (Cth) (‘Privacy Act’). The APPs detail how personal information  may be collected, used, disclosed, stored, destroyed and how an individual may gain access to or make  complaints about the personal information held about them. 

This policy (‘Privacy Policy’) details the type of personal information we may collect, how we manage personal  information, with whom we may share it and the choices available to you regarding our use of the information.  We also describe the measures we take to safeguard personal information and tell you how to contact us  regarding our privacy practices. 

The types of information we collect and hold 

Personal information” is information or an opinion about an identified individual, or an individual who is  reasonably identifiable, whether true or not and whether recorded in a material form or not. Information  where we have removed any reference to a person, so that the person cannot be reasonably identifiable from  the information, is not personal information. The kinds of personal information that we collect, and hold may  include: 

  • contact information, such as names, telephone numbers, postal addresses and e-mail addresses; 
  • App user account information such as username and password and; 
  • any other personal information submitted to us by you 

How we collect and hold personal information 

We will collect information via our software which is used by the relevant Pluss Client. We will collect  information at various points throughout a person’s engagement with a Pluss Client to be able to adequately  support that person’s customer or staff experience. 

Purposes for which we collect, hold, use and disclose personal information 

We collect, hold, use and disclose personal information from Pluss clients’ customers and staff where it is  reasonable necessary: 

  • for us to do so in order for us to support the relevant Pluss Client or staff member; or 
  • to carry out our business functions; or 
  • for such other purposes as specified at the time of collection; or 
  • for purposes which could be reasonably expected by the Pluss client or their customers; or 
  • to make disclosure to relevant government entities.

We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential.  We will only disclose personal information to third parties if it is necessary for the primary purpose of  collecting the information, or for a related secondary purpose that could be reasonably expected. Where such  a disclosure is necessary, we will require that the third party undertake to treat the personal information in  accordance with the APPs. 

Otherwise, we will only disclose a person’s personal information to third parties without the person’s consent  if the disclosure is: 

  • necessary to protect or enforce our legal rights or interests or to defend any claims;
  • necessary to prevent or lessen a serious threat to a person’s health or safety; 
  • required or authorised by law; or 
  • permitted by another exception in the Privacy Act. 

Where we wish to use or disclose a person’s personal information for other purposes, we will obtain the  person’s consent. 

How we secure and protect your personal information 

We will take reasonable steps to keep any personal information which we hold and to keep this  information accurate and up to date. 

Personal information is held and stored on paper, by electronic means or both. We have physical, electronic  and procedural safeguards in place for personal information and take reasonable steps to ensure that personal  information is protected from misuse, interference, loss, unauthorized access, modification and disclosure. We  use industry accepted and compliant technology and security so that we are satisfied that personal information is transmitted safely to us through the internet or other electronic means. 

The steps we take to secure your personal information include the following: 

  • data held and stored on paper is stored in lockable offices and in secure premises; and • data held and stored electronically is protected by internal and external firewalls, limited access via file  passwords, and files designated read-only or no access; and 
  • data held and stored “in the cloud” is protected by internal and external firewalls, limited access via file  passwords and files designated read-only or no access. We also require our IT contractors and other third  parties to implement privacy safeguards; and 
  • where we disclose personal information to third parties (including contractors and affiliated businesses), our  contractual arrangements with them include specific privacy requirements. 

Destruction and De-identification 

We will retain personal information whilst it is required for the purpose for which it was collected, for our  business functions, or for any other lawful purpose. 

We use secure methods to destroy or to permanently de-identify personal information when it is no longer  needed. For example, paper records are shredded or destroyed securely, and electronic records are deleted  from all locations, to the best of our ability, or encrypted and/or placed beyond use. 


While our website may contain links to other websites owned by third parties, those websites are not subject  to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the  privacy policies of these third parties and we are in no way responsible for the privacy practices of these third  parties.

Cookies and IP addresses 

In some cases, we may also collect your personal information using cookies. When you access our website, we  may send a ‘cookie’ (which is a small summary text file containing a unique ID number) to your computer. 

This enables us or our third-party host or service provider to recognise your computer and greet you each time  without bothering you with a request to register. It may also enable us to keep track of products, services or  information that you view so that, if you consent, we can send you news about those products, services or  information. 

We may also use cookies to measure traffic patterns, to determine which areas of our website or social media  platforms have been visited and to measure transaction patterns in aggregate. We use this to research our users’  habits so that we can improve our products, services and information. If you do not wish to receive cookies, you  can set your browser so that your computer does not accept them. 

We may gather your IP addresses (that is, the electronic addresses of computers connected to the internet) to  analyse trends, administer the website, track user’s movement, and gather broad demographic information. This  information does not identify you personally. 

In some cases, we may use Google Analytics to measure traffic patterns to determine which areas of our website  have been visited and to measure transaction patterns in the aggregate. We use this to research our user’s  habits so that we can improve our online presence, information and services. Our cookies do not collect personal  information. If you do not wish to receive cookies, you can set your browser so that your computer does not  accept them. Our use of Google Analytics will not involve the collection of personal information.  

Social media platforms 

You may wish to participate in the various blogs, forums, wikis and other social media platforms hosted by us.  One of the aims of these social media platforms is to facilitate and allow you to share content. However, we  cannot be held responsible if you share personal information on these platforms that is subsequently used,  misused or otherwise appropriated by another user.  

Requests for access and correction 

You have a right to request access to, and correction of, personal information held about you. We have  procedures in place for dealing with and responding to requests for access to, and correction of, the personal  information held. 

To request access to or correction of personal information; please send a written request to us. Our contact  details can be found below. 

Your written request should include: 

  • if it is a request for access to personal information, details regarding which information is requested to be  produced; or 
  • if it is a request to correct personal information, details of the misrepresented information and the  corrections to be made. 

In most cases, we expect that we will be able to comply with your request. However, if we do not agree to  provide you access or to correct the information as requested, we will give you written reasons why. For  example, a request to access personal information may be rejected if:

  • the request is frivolous or vexatious; 
  • providing access would have an unreasonable impact on the privacy of another person; • providing access would pose a serious and imminent threat to the life or health of any person; • providing access would prejudice our legal rights; or 
  • There are other legal grounds to deny the request. 

To assist us to keep our records up-to-date, please notify us of any changes to personal information. 

Complaints and concerns 

If you believe we have not respected or protected your privacy in line with this policy, please contact us. We will  treat your complaint confidentially. We will contact you after receiving your complaint to discuss your concerns  and outline options as to how they may be resolved. We aim to make sure your complaint is resolved in a timely  and appropriate manner. 

Any complaints should be directed to us at our contact details below. 

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian  Information Commissioner. 

The Commissioner’s contact details are: 

Street Level 3, 175 Pitt Street 

Sydney NSW 2000 

Post GPO Box 5218 

Sydney NSW 2001 

Telephone 1300 363 992 

Facsimile (02) 9284 9666 

Email (

Web (

Contacting us  

Our contact details are: 

Pluss Communities Pty Ltd
Address – Unit 1, 9-11 St Pauls Terrace, Spring Hill

Telephone – 0422 515 677 

Website – 

You can contact our Privacy Officer about your privacy concerns by writing to the Pluss Communities Privacy  Officer at the above address 

Changes to this Privacy Policy  

If we change the way we use personal information at any time, we will update this privacy policy. By continuing to deal with us or use our website, you accept this Privacy Policy as it applies from time to time. The current version is always available on