It makes a village
Pluss turns places where people live into communities people love.
Residents, families and staff use one Pluss app for news, events, meals, bookings and maintenance. Operators in Australia and New Zealand use it in retirement villages, aged care homes and land lease communities.
Across 21 communities, a median of 79.6% of residents are active every month.
Used by
Communities use Pluss.
People use the Pluss app.
Winner, Future of Ageing Awards, Consumer Experience.
ISO27001:2022 certified, with data hosted in Australia.
These figures cover retirement villages, aged care homes and land lease communities.
By type of community
Pluss for each type of community
Each page shows the features, the customers and the figures for that type of community.
Retirement villagesVillage news, events, meals, bookings and maintenance in one app. Pluss also runs each move-in and resale in one record.
See Pluss for retirement villages
Residential aged careFamilies see the home's news, events and photos on their phone. Residents choose and sign for HELF extras in the app.
See Pluss for aged care
Land lease communitiesAn app in your brand for homeowners, and for prospects before they buy. Pluss also runs each resale, from notice to sell to handover.
See Pluss for land leaseOne app
One app for residents, families and staff
Residents and families use the Pluss app on their phones. Staff post from Community Manager on a computer, or from their phone.
The app carries your brand. That covers your logo, your colours and the app's name. Each community can have its own look.
Features
Features in Pluss
Every feature is in the per property fee.
Staff post once to the app and the community TVs. An urgent alert shows on the lock screen.
Residents book and pay in the app. When an event changes, staff send one alert to everyone booked.
Residents choose their meals for the week and book family in. The kitchen sees live counts.
Residents log requests in the app. Staff track each job until it's resolved.
Staff start events and news posts from templates with a title, a description and a photo.
Pluss AI drafts news and events. Nothing goes live until a staff member approves it.
Each move-in and resale runs in one record, with an owner, tasks and due dates for every step.
Residents choose and sign for paid extras in the app. Staff mark each service delivered.
Customers
What customers say about Pluss
“The Buddy app just makes us more together. It’s there for us. Which is pretty good.”
“From a manager’s point of view, the app has been priceless. It’s like having an admin on my team.”
“Working with Pluss gives us the flexibility to keep improving the platform as we learn what delivers the most value for homeowners.”
“Since introducing the app, we haven’t received a single handwritten maintenance request. We don’t ever lose track of an outstanding job now.”
“We wanted to create a beautiful community at Kokoda and this is exactly what the app did for us. It is also extremely easy to use.”
Weekly engagement at Ozcare, Reflections on the Bay.
Weekly engagement at Kokoda Residences.
Weekly homeowner engagement at GemLife.
Handwritten maintenance requests at TriCare since launch.
Operators
Operators using Pluss in Australia and New Zealand
Head office
Pluss HQ for operators with several communities
Pluss HQ publishes one post to every community, or to the communities you choose. It reports engagement across your portfolio. Each community team still runs its own news, events and requests.
Getting started
How a community starts on Pluss
Setting up takes days. We train your staff and residents, so each community is live within weeks.
We brand your app
We set up the app from a template with Site Builder, using your look and your content.
We set it up with your team
Onboarding covers configuration, staff roles and training.
Residents join
We run sessions for residents and families, and support your team at launch.
The community runs on Pluss
News, events and bookings run through one app, and you see what residents open.
Pricing
How Pluss is priced
Pluss is priced per property: each apartment, villa or unit in a village, each home in a land lease community and each room in an aged care home. There is no charge for staff or family users.
Every feature is included. There are no feature tiers and no fee per login, so the fee stays the same as more people use the app.
Pluss HQ is an add-on for operators with several communities.
Questions
Questions operators ask
Which communities use Pluss?
Retirement villages, aged care homes and land lease communities in Australia and New Zealand. 148 communities use Pluss. See Pluss for New Zealand villages.
Will older residents use the app?
Across 21 communities, a median of 79.6% of residents are active every month. At Ozcare, where residents average 79, 95% used the app each week within 90 days.
How is Pluss priced?
Per property: each apartment, villa or unit in a village, each home in a land lease community and each room in an aged care home. There is no charge for staff or family users. Every feature is included, with no feature tiers and no fee per login.
Does Pluss make us compliant with the rules that apply to us?
No. Your team stays responsible for meeting them. Pluss keeps the record of what was done, and when.
How long does it take to get going?
Setting up takes days, and each community is live within weeks. We brand and set up your app, and train your staff and residents.
Is our data secure?
Pluss is ISO27001:2022 certified and hosted in Australia.
Book a 30 minute demo
See the app your residents would use, set up for your type of community.