Residential Aged Care App Case Study : Jindalee
“The Jindalee app delivers an outstanding user experience to the entire Jindalee community. Residents and families love seeing our daily news posts and events feed and it’s exciting to see their engagement through comments and reactions. It has allowed us to streamline internal processes amongst staff and reduce printing costs. Thanks to the Jindalee app, we are seeing powerful community engagement. ”
The Company
Jindalee is a renowned aged care and respite provider based in Canberra. The facility is owned and managed by Johnson Village Services Pty Ltd, a family-run business known for its commitment to superior service and operates four Residential Aged Care Communities in Queensland, New South Wales and the ACT. With a thriving community of 130 residents and a dedicated team of 200 staff members, Jindalee is widely recognized for its first-class care, state-of-the-art facilities and family owned values. The company is driven by a simple yet impactful philosophy: to provide all the necessary tools, equipment, facilities, and education to enable staff to deliver the highest level of aged care service.
Tim Cummins, Operations Manager, Johnson Village Services
The Challenge
The Operations Manager, Tim Cummins, identified a need for a comprehensive solution to enhance and streamline community communication and coordination. The challenge was to find a platform that could facilitate smooth communication between residents, families, and staff. Moreover, the platform needed to effectively manage a diverse range of activities offered by their Health and Leisure Team, handle the booking process, and foster participation from residents. Another critical aspect was to make staff feel a deeper sense of connection to the community and provide families with greater visibility into the day-to-day activities of the facility.
“We wanted to find a way to streamline our communications so that residents and families could stay better connected to the Jindalee community. Our Health and Leisure Team provides a diverse range of activities to meet the wellbeing needs of residents. It’s important that the platform can manage all of these events, handle the booking process, and most importantly, encourage residents to get involved. With 200 staff, the platform should give us the power to easily communicate with our team so that they can feel a deeper sense of connection and community. From the perspective of families, greater visibility leads to greater satisfaction. A solution that connects families to the day-to-day activities of the home allows families to be part of events as they happen.” Tim Cummins
The Solution
In response to these challenges, Jindalee formed a partnership with Pluss Communities, a company specialising in communication solutions for aged care and retirement living communities. The collaboration led to the development of a custom-branded app tailored to Jindalee's specific communication needs. The Pluss Communities app is a comprehensive platform offering a wide range of features that cater to the various needs of residents, staff, and families. For instance, residents can book and pay for events, lodge maintenance requests, read and comment on news posts, chat with other residents, engage in social activities, answer surveys, and read and respond to alerts and notifications. The app also allows staff and families to have all services and products at their fingertips, making it easier to book various facilities within the community.
The Impact
The implementation of the Pluss Communities app had a significant impact on Jindalee's operations and community engagement. Within weeks, the Jindalee team was fully trained and ready to add content to the branded app. Residents and families were introduced to the benefits of the app through comprehensive information and training sessions, leading to an increase in user adoption. The app has delivered an outstanding user experience, with residents and families expressing appreciation for the daily news posts and event feeds. The enhanced communication and accessibility of services have led to increased engagement from the community. Internally, the app has helped streamline processes amongst staff, reducing the need for paper-based communication and thus decreasing printing costs. Overall, the Jindalee app has significantly boosted community engagement, demonstrating the value of effective communication in aged care facilities.
“The Jindalee app delivers an outstanding user experience to the entire Jindalee community. Residents and families love seeing our daily news posts and events feed and it’s exciting to see their engagement through comments and reactions. It has allowed us to streamline internal processes amongst staff and reduce printing costs. Thanks to the Jindalee app, we are seeing powerful community engagement,” said Tim.
