Green Ridge Hunter Valley, a luxury retirement living community in the picturesque Hunter Valley wine region, has partnered with Pluss Communities, an award-winning customer experience app.

This guide provides five easy steps to help IT professionals get their projects approved by executive teams. The first step is to identify the problem the project is solving, followed by developing a business case outlining the benefits, creating a project plan, getting buy-in from stakeholders, and finally presenting the project to the exec team. By following these steps, IT professionals can make a convincing argument for their project and increase the likelihood of it being approved.

This article outlines six ways to get a return on investment (ROI) from your community app. These include saving on paper and printing costs, more efficient communication, measuring the Net Promoter Score (NPS), tracking engagement metrics, attracting sponsors, and cross-selling services from other parts of the business. Measuring these metrics is important to determine whether investing in the app is worthwhile and to justify the initial spend.

This article unpacks the benefits of having your own branded retirement village community app and how to use it to keep your residents happy.

Five ways to generate sales leads for your retirement community using a community app.

It’s the start of the week, you are thinking about what news to post to your community but struggling to come up with some ideas and thinking there must be an easier way to get content sorted. We wanted to make your job a little easier and have come up with hundreds of content suggestions.

Moving into a senior community can bring about a mix of emotions for retirees. It can be a time of excitement over new friendships and opportunities. It can also be a time of grief over disconnection from regular routines and saying goodbye to the family home and local neighbourhood. There are definitely a lot of mixed emotions that emerge in this transition.

Aura by Livewell Communities, delivering a great community experience for their residents.

The critical moment that can break a new retirement village development from day one is thinking that its branding is simply the logo and, maybe, a slogan.

A properly and professionally developed brand strategy will have a strategically chosen name, considered brand identity design, targeted style guide and evocative, concise brand narrative all working together to deliver on the positioning for the relevant buyer audience. Its critical early influence on the project can often be overlooked.

This blog post discusses the changing leadership needs in retirement living communities. It highlights the importance of trust and active engagement by leaders with their residents. The article underscores the significance of understanding and addressing the unique demands of the Baby Boomer generation, emphasizing a community-centric leadership style. It also notes the impact of such leadership on reducing complaints and improving organisational reputation and financial performance.

A maturity model is a way to think through the level of maturity of a system or process in your organisation. You might have applied a customer experience maturity model to assess your organisation’s effectiveness in delivering a great customer experience and providing a roadmap for areas of improvement. The same approach can be applied to your community app or communications app.

The blog post lists the top ten common mistakes made by leaders in managing community apps within retirement villages or over 50s communities. It covers issues like limited or irrelevant content, repetitive content, lack of clear purpose, absence of success measures, and more. The post provides insights into avoiding these pitfalls and effectively utilising community apps for improved engagement and management.

Some companies seem to be able to sell themselves. The marketing doesn’t matter. The product isn’t perfect. You might wonder how they are doing it. If you look a little closer, you’ll notice. People are the key. These organisations have thriving communities of customers that are creating real connections with other people they know. They are recommending and referring, and creating one of the most valuable assets a business can have: a sales pipeline.

The blog post "Tips for managing users in your community app" provides valuable insights for creating a thriving and safe online community. It emphasises the importance of establishing clear community guidelines that reflect the values and ethos of the group. The article guides through writing mission statements, setting rules and regulations, and dealing with offensive behaviours. It also highlights the role of community apps in facilitating positive member interactions and maintaining a safe online environment.

The blog post discusses the inevitability of conflicts in retirement villages and seniors living communities, comparing it to unavoidable aspects of life like death and taxes. It emphasizes understanding and managing these conflicts effectively, providing insights on how to maintain a peaceful and cooperative environment within these communities.

Joining a new community is a roller coaster ride of emotions. We can all remember our first day of high school (well, maybe we can). Some of us relish the chance to make new friends and naturally start conversations with complete strangers. For us introverts it can be a terrorising feeling having to begin an awkward conversation with someone we don’t know.

You can take steps to create a real sense of belonging in your retirement community.

The blog post on "ICT in Aged Care" by Pluss Communities discusses the challenges and essential strategies for changing or upgrading technology in the aged care sector. It emphasises the importance of a proactive attitude, resourcefulness, and staying updated on regulations and funding. The article also references a report from the Royal Commission, highlighting key areas for improvement in aged care ICT.

The blog post "From patient, to consumer, to citizen - the real future of aged care" discusses a paradigm shift in aged care, emphasizing a transition towards treating residents as citizens rather than mere consumers. This approach promotes dignity, autonomy, and meaningful participation, moving away from a service-based model to one where residents actively contribute to the community's governance and well-being.

The blog post "What is online community software and what can I use it for?" explores the advantages and applications of online community software, differentiating it from social media platforms. It highlights how such software can create a private, branded space for community interaction, integrating features like marketplaces, surveys, and service listings. The post underscores the software's role in enhancing community engagement and providing tailored experiences for different user groups.