FAQs

We recommend that the user tries resetting their password or turning off their wifi, as some wifi networks have firewall restrictions in place.

How to reset your password

There are two ways that you can reset your password:

1. From Community Manager, logout if you haven’t done so, and then click on ‘Forgot Password’ on the login screen.

2. From the app, logout if you haven’t done so, and then click on ‘Change Password’ on the login screen.

Once you receive your activation code, please follow the prompts to reset your password.

The Pluss platform, can manage the entire booking process for your facilities and service providers. Refer to the Facilities or Services section of the user guide for an explainer video and step by step instructions.

Videos can be easily shared with your community using the News feature.

Visit the news feature section of the user guide to learn how to create a news article (and upload your video) from either a laptop/desktop, or mobile device.

Videos on a You Tube or Vimeo channel can be easily embedded by copying and pasting the URL into the Video settings of the news article.

1. Open the Pluss Communities invite email for your community’s app.

2. Right click on ‘Download App’ and select ‘Copy Hyperlink’.

3. Visit a free QR code generator site such as https://qr.io/

4. Paste the URL in the ‘Submit URL’ field (right click and select ‘Paste’).

5. Select ‘Download PNG’ or ‘Download SVG’ to save the QR code.

6. Share the QR code with your community!

Each of the different features within your community’s app requires a certain amount of content before it can be published. All of the mandatory fields contain an asterisk (*) to identify that it is a required piece of information. Once you have filled in all of the compulsory fields, your content will be ready to publish and the ‘Save’ button will be active.

From your Community Manager dashboard:

1. Select ‘Feature Picker’ at the top left of screen.

2. Beneath the features, select the menu item that you would like to change.

3. Edit the name of the menu item which appears at the top left of screen.

4. Select the icon to change the icon for this menu item.

5. Click ‘Save App’.

From your Community Manager dashboard:

1. Select ‘Feature Picker’ at the top left of screen.

2. Select the relevant menu item that contains the feature you wish to rename.

3. Click the pencil icon next to the feature you wish the edit.

4. Type in the new feature name.

5. Click ‘Save’.

6. Once you have finished renaming your features, click ‘Save App’.

In the Users feature you can perform a search of all users, even with only their mobile number or email address.

From your Community Manager dashboard:

1. Select ‘Users’ from the left side menu.

2. Enter the mobile number or email address in the search bar.

3. All connected users who contain this information will appear in the search findings.

Images in the news feed will be automatically cropped to a square set size (height and width are equal) to create a unified look across all stories. To view the full image, click on the news story and then click on the image. Further information can be found in the Media Guide.

Community Manager is the central hub for your Pluss Communities app where you can design, build and manage all of your community’s communications.

To login to Community Manager:

• Visit the URL that has been supplied to you by a member of the Pluss Communities team (www.customer-name.plusscommunities.com).

• Enter your email and password.

• Click ‘Login’.

You can send a notification for a survey and event after you have created it. Open up the survey or event and click ‘Send Alert’ to do this.

A notification for a news article, service, offer or facility can only be sent when you first create the content.

The fastest way to add users to your community’s app is to perform a bulk upload from a CSV file. This can be done by clicking the ‘Bulk Upload’ button in the left side menu of the Users dashboard.

Ensure that the columns of your file match those as seen on screen, including:

• Name (first name and last name in one field)

• Phone Number (beginning with ‘+61’ and drop the ‘0’)

• Email (without any spaces at the end)

• Address

• Birthday (ddmmyyyy)

• Location

• User Type (Master / Admin / Power Primary User / Primary User / Linked User)

• Tags (separated by comma)

More information can be found in the Managing Your Users section of this user guide.

There are several ways that you can view and download statistical information on user usage. A snapshot of user activity is featured on the Community Manager dashboard.

Option 1

1. Visit the dashboard.

2. Select ‘Analytics’ from the left side menu.

3. Filter your data by the relevant date range.

4. View the user engagement and total number of users for this date period.

Option 2

1. Visit the Users dashboard, by clicking ‘Users’ in the left side menu.

2. Above the full list of users, click on the ‘Accepted Terms’ heading to sort users based on whether they have logged into the app or not.

3. Select the ‘Last Activity in App’ heading to find out the most recent date that a user was active.

4. Select the ‘Export CSV’ button to download this information on all users as a CSV file.

Option 3

1. Visit the Users dashboard, by clicking ‘Users’ in the left side menu.

2. Select ‘Analytics’ from the left side menu.

3. View statistical information on your users including:

   1. Primary users (including those who are active)

   2. Staff users (including those who are active)

   3. Linked users (including those who are active)

   4. Sign ups via invite code

Video links from sites such as YouTube and Vimeo need to have the correct permissions in place for the video to be able to play correctly in the app. In your YouTube / Vimeo settings under the ‘Privacy’ section, ensure you have selected either of the following options for your video:

• Public (anyone on the internet can see).

• Hide from Vimeo / Hide from You Tube (private on your account, but embeddable anywhere).

If you do not wish for your video to be visible on your channel, but still wish for it to play in the app, select the Hide from Vimeo / Hide from YouTube privacy setting.

Yes, event times will adjust in accordance with the user’s device settings. In Community Manager, events are saved based on the time zone of whoever created the event. So, for instance if you’re using a device with QLD time zone to create an event, it will save the timestamp using QLD time. If someone else is browsing the app with a phone set to WA time, it will adjust timestamps by the relevant time difference.

Feedback submitted by users of the app is stored in the Settings section of Community Manager.

To access this:

1. Visit the dashboard.

2. Select ‘Settings’ from the left side menu.

3. Select ‘Feedback’.